PawVitals — Support

We're here to help you care for your pet.

PawVitals is a private, on-device app for tracking the health of a dog or cat with diabetes, kidney disease, epilepsy, or the everyday needs of a senior pet. If anything isn't working or you have a question, reach out — a real person will reply.

Getting started

Open PawVitals and add your pet (name, species, birthday, and any condition). Then use Quick log or the + button to record glucose, insulin, medications, weight, symptoms, water, and activity. The Today tab shows the latest at a glance, and Trends turns your entries into charts.

How do medication reminders work?

When you add a medication with a schedule, PawVitals sets local reminders on your device. Make sure notifications are allowed for PawVitals in iOS Settings → Notifications. Reminders repeat on the schedule you set, and you can mark each dose as given or skipped.

What's free, and what does PawVitals Plus add?

Everyday tracking, insights, and the walk planner are free for one pet. PawVitals Plus is a one-time purchase (no subscription) that unlocks unlimited pets, the vet-summary PDF, household caregivers, keepsake slideshow videos, and automatic device sync.

How do I restore a purchase on a new phone?

Open PawVitals → Settings → and tap Restore purchase while signed in to the same Apple ID you bought with. Your PawVitals Plus features will unlock again at no extra cost.

How do I export a summary for my vet?

Open your pet's profile and choose Export vet summary (PDF). PawVitals builds a clean one-page report — glucose stats, medication adherence, weight change, quality of life, and patterns to discuss — that you can share or print in a tap. (Vet-summary PDF is a PawVitals Plus feature.)

How do I connect a CGM or other device?

Go to Settings → Connected devices. You can sync a Nightscout CGM site, Apple Health walks, a Sure Petcare or FitBark account, or a Bluetooth scale/meter. Any credentials you enter are stored securely in your device's Keychain and are never sent to us. (Device sync is a PawVitals Plus feature; CSV import is free.)

Is my data private? Where is it stored?

Yes. PawVitals does not collect your data. Your pet's records stay on your device and sync only through your own Apple iCloud — we never see or store them. See our Privacy Policy for details.

How do I move to a new phone or keep a backup?

With iCloud enabled, your records sync to your new iPhone automatically when you sign in with the same Apple ID. You can also create a manual backup file from Settings → Save full backup, and restore it later from the same screen.

How do I delete my data?

Delete individual records or a whole pet inside the app, or delete the app to remove on-device data. You can remove the iCloud copy from your Apple ID settings. Because we hold no copy of your data, there is nothing to request from us.

Is PawVitals a medical tool?

No. PawVitals helps you track and share your pet's health. It is not a veterinary or diagnostic tool and never recommends medication doses. Always follow your veterinarian's guidance and contact them about any health concern.

Still stuck? Email contact@halosyncs.com and we'll sort it out with you.